AGuilford

Rhonda is continuing to struggle to find out how to maintain the positive atmosphere and vision, which was started by her predecessor, Madeline.  Rhonda talks with the successful restaurateur Ishy to get help with her dilemma. Ishy uses the idea of IT, or how people have identified their role in an organization. Ishy tells Rhonda to talk with her coworkers about WORK in order to discover how each person has internalized their part of the vision.  Following this advise Rhonda begins serious work discussions with her department.  Ping says something that struck a cord with me, “I write a key part of my life story at work and I want to write the best story I can.”

Rhonda is energized by her interactions with coworkers but hits a snag when a new superior, Mable, is hired. Mable’s new directives challenge Rhonda and her cohorts to think more deeply about their mission.  But Rhonda is pleasantly surprised by the willingness of her coworkers to push themselves professionally.  They form a team to meet Ishy in order to better understand the vision of customer service in place at Ishy’s restaurant.  During their discussion, Ishy identified steps to sustaining a vision: Find IT, personalization of the vision.  Live IT, seizing vision moments, and Coach IT, reminding of others of the vision.