AHarrington

Fish Sticks by Stephen C. Lundin presents the dilemma of a nurse named Rhonda who is promoted to fill the position of her well-respected and successful mentor.  Facing many feelings of inadequacy, Rhonda begins to believe that the ward does not deliver the same quality of care for its patients, nor does it offer the same warm environment on the ward as a whole. Rhonda's friend Margo attempts to brighten her spirits by taking her to an incredible sushi restaurant. Here, she will meet Ishy who will give Rhonda wonderful advice on superior customer service and maintaining a successful business. Much of this advice is applicable to a variety of fields, not just the restaurant business.

The part of Ishy's advice that really struck me was the part about vision moments and creating an incredible experience in her restaurant. When Rhonda questions Ishy about the success of her restaurant, Ishy tells her this advice: ". . . there are many restaurants that have great sushi. It is the quality of the experience that keeps the line. . ."(34). Many of these restaurants had more stylish decor, but they did not have the superior care for their customers. This part of the book really challenged me because it paralleled education so closely. There are many schools that have great programs, decor, technology, ect. However, the finest schools, despite these other variables,  are the ones that go above and beyond to address the needs of the students on a very personal level and create these "experiences" with "vision moments" that Ishy described.