CNewman

This section of the book was about keeping the motivation going after the new wears off.  The hospital administrator in the book is trying to find ways of keeping the nurses motivated after the program has been in place for a while.  She is given the advice to listen to her employees and really let them know that she is interested in what they think.  A new administrator comes in and wants to change things and take away all of the cute and fun things they were doing.  The staff decided that change did not always have to be bad and that this change might keep their motivation going.  I think it is important to listen to the "workers" in any profession.  They are the ones who work in the "trenches" every day.  They are the experts and a lot of the time the people in charge forget this.  It takes the cooperation of all to make things run smoothly.

This book has some good ideas in it.  It is about a woman who is promoted to a position previously held by a real "go getter".  The person who held the job before, was very successful in creating a good working environment and this woman is afraid she cannot keep up this level of motivation.  She learns that the some successes come from putting the customer first and doing little things to make them happy.  I totally agree with this because nothing puts me off of a business/restaurant more than poor service or not being treated well.  From previous hospital experiences, I would think this would be very important in that environment.  The only thing I did not like about the book was the simplicity of the language.  The conversations between the people seem very juvenile.