CNewman

This section of the book was about keeping the motivation going after the new wears off.  The hospital administrator in the book is trying to find ways of keeping the nurses motivated after the program has been in place for a while.  She is given the advice to listen to her employees and really let them know that she is interested in what they think.  A new administrator comes in and wants to change things and take away all of the cute and fun things they were doing.  The staff decided that change did not always have to be bad and that this change might keep their motivation going.  I think it is important to listen to the "workers" in any profession.  They are the ones who work in the "trenches" every day.  They are the experts and a lot of the time the people in charge forget this.  It takes the cooperation of all to make things run smoothly.