TDavenport

The remainder of the story emphasized the idea of coaching.  Coaching each other to do your best at your job and to make your workplace the best it can be.  Sometimes we get defensive when given any kind of criticism, including constructive criticism.  Coaching means listening befire deciding whether to accept or reject the coaching of others. 

pg 80 - Coaching can't be an ego trip.  We al must do it for the good of the vision.  It's about working together, allowing feedback to flow from all directions.  COaching coworkers must be a team effort.  It should bwe done by those who are deeply committed to making the palce great--not just good.  as a new employee, you should ask for help when needed.   As a veteran, you should not just assume that the new people know how to do things.  help when needed.

Our character Rhonda is faced with a very challenging situation in the last part of the story.  Her daughter is killed by a drunk driver.  Her coworkers pulled together to do what had to be done.  Miss Scallpell took it upon herself to organize around-the-clock teams to help where needed.  THis act of kindness showed the other nurses that Miss Scallpell did have a heart and though she sometimes came across as harsh, she meant well.

Doning what needs to be done, working as a team, and keeping the vision is waht makes a place great to work in---not just good.